Metro Flex: on-demand local shuttle

Graphic of van with King County Metro Flex decal on the side of it.

On March 6, 2023, the new program Metro Flex replaced Sammamish Community Ride.

What is Metro Flex?

Metro Flex is an on-demand transit service that provides rides within multiple King County neighborhoods. Get where you need to go in our modern, comfortable minivans for just one low fare.

Metro Flex will allow community members to ride anywhere in their service area for the same cost as a bus trip. It does not follow a fixed route. Instead, it picks up passengers from their location and drops them off at their destination within a specified service area. Go shopping, meet friends for lunch or head to appointments. No matter your destination within the service area, Metro Flex will take you there.

Metro Flex passenger waves goodbye to the friendly driver after exiting the white King County Metro Flex van

How to Schedule a Ride?

When you book your ride with the Metro Flex app, you’ll receive the most complete trip information. This includes live vehicle tracking and a list of other transit options. Visit https://kingcounty.gov/en/dept/metro/travel-options/metro-flex to learn more.

For additional help using Metro Flex, please call 206-258-7739, email support-sea@ridewithvia.com or visit the “Help Center” within the Metro Flex app.

For general Metro questions or comments (i.e., to provide service feedback, to get assistance with trip planning or your ORCA card), please call King County Metro at 206-553-3000 or use this contact form.